e-News


Technical Sales
Sammi Farrow, Project Manager

Technical knowledge of our products can help up sell our abilities and products. Our use of modern technology and customer service are outstanding selling points that could help finalize the sale.

During the past two weeks I have done a couple installations and trainings with Joe. The first customer was Oak Creek Apartments and Joe installed MS Access®, CI Badge and the camera driver. When it came to the printer driver he could not get the computer to automatically recognize the printer. The printer had to be installed manually to the computer since the bidirectional communication failed related to a driver issue.

Once that was resolved I trained the customer using CrossLoop, which is a remote access program that is tremendously user friendly. We started using CrossLoop in late November for trainings and technical support as another resource for remote access.

The following day, I spoke with Joe and he mentioned to me that following the Oak Creek Apartments install, he went to visit a potential customer who already owned their own P310i printer. He came across the same printer issue while trying to install their printer on his laptop. He remembered how to go about installation manually, which impressed the potential customer.

Joe visited Woodbridge Recreation Center a few days ago and successfully installed their CI Badge, printer and camera driver. The customer was impressed with our ability to remote into their computer for both the training and future technical support.

All of these installations and trainings demonstrate both our modern technology and customer service. The wave of the future is leaning more towards technical sales.